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 Warranty & Care

Warranty Coverage:

  • Duration: We offer a comprehensive 5-year warranty on all our joinery and furniture products.

  • Coverage: This warranty covers defects in materials and workmanship under normal use and conditions.

What is Covered:

  • Structural integrity of the joinery and furniture.

  • Hardware and fittings, including hinges, handles, and drawer slides.

  • Finish and surface treatments, such as paint, varnish, and laminates.

What is Not Covered:

  • Normal wear and tear, including scratches, dents, and fading.

  • Damage caused by misuse, abuse, or improper maintenance.

  • Modifications or repairs not performed by our authorized technicians.

  • Natural variations in wood grain, color, and texture.

Warranty Claims:

  • To make a warranty claim, please contact our customer service team with your proof of purchase and a description of the issue.

  • We will assess the claim and, if approved, repair or replace the defective item at no cost to you.

Maintenance and Care:

  • Follow our care instructions to maintain the quality and longevity of your joinery and furniture.

  • Regularly clean and inspect your items to prevent damage and ensure they remain in good condition.

Store Policy

Customer Care

Our Promise to You: At [Your Business Name], we are dedicated to delivering exceptional craftsmanship and unparalleled customer service. Our promise is to ensure your complete satisfaction through every step of your joinery and furniture journey.

Quality Craftsmanship:

  • We use only the highest quality materials to create durable and beautiful pieces.

  • Our skilled artisans handcraft each item with meticulous attention to detail.

  • We stand by the quality of our work with a comprehensive warranty.

Personalized Service:

  • We listen to your needs and vision to create bespoke designs that reflect your style.

  • Our team collaborates with you throughout the design and installation process.

  • We provide clear communication and regular updates to keep you informed.

Customer Care:

  • Your satisfaction is our top priority. We are committed to addressing any concerns promptly and professionally.

  • We offer ongoing support and maintenance to ensure your joinery and furniture remain in excellent condition.

  • Our customer service team is always available to assist you with any questions or needs.

Sustainability and Safety:

  • We prioritize sustainable practices and source eco-friendly materials whenever possible.

  • Our products are crafted with safety in mind, using non-toxic finishes and materials.

  • We adhere to strict safety protocols to ensure a safe environment for our customers and team.

Trust and Integrity:

  • We operate with honesty and transparency in all our dealings.

  • Our goal is to build long-lasting relationships based on trust and mutual respect.

  • We value your feedback and continuously strive to improve our services.

Privacy & Safety

Privacy Commitment: At [Your Business Name], we are committed to protecting your privacy and ensuring the security of your personal information. We adhere to strict privacy policies and practices to safeguard your data.

Information Collection:

  • We collect personal information such as your name, contact details, and project preferences to provide you with our services.

  • We may also collect payment information for billing purposes.

Use of Information:

  • Your personal information is used solely for the purpose of delivering our joinery and furniture services.

  • We do not share your information with third parties without your explicit consent, except as required by law.

Data Security:

  • We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.

  • Our systems are regularly updated and monitored to ensure the highest level of security.

Customer Safety:

  • We prioritize the safety of our customers during the design, production, and installation processes.

  • Our team follows strict safety protocols and industry standards to ensure a safe working environment.

  • We use high-quality, non-toxic materials to ensure the safety and well-being of our customers.

Your Rights:

  • You have the right to access, update, or delete your personal information at any time.

  • If you have any concerns about your privacy or safety, please contact our customer service team for assistance.

Contact Us:

  • For any questions or concerns regarding our privacy and safety practices, please reach out to us at [Contact Information].

Wholesale Inquiries

Contact us for wholesale inquiries. 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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